Office of Government Contracting and Business Development (GCBD)

Client Needs

The U.S. Small Business Administration (SBA) Office of Government Contracting and Business Development (GCBD) seeks to maximize federal awards to small businesses, partially through simplifying small business access to contracting through streamlined certification of firms qualified for SBA business development programs.  As part of its Certification Management process, the GCBD has undertaken initiatives to comprehensively review and overhaul, where needed, how it performs the Certification Management function.  SBA engaged LinkVisum to drive improved results in the pre-screening phase of SBA applications in a number of SBA program areas through performing pre-screening activities, develop pre-screening training, documenting, and implementing process improvements and recording prescreening process metrics for the engagement.

Our Approach

LinkVisum performed an in-depth, programmatic assessment of, and organized our team around, the GCBD small business set-aside programs: 8(a) Business Development, Historically Underutilized Business Zone (HUBZone), Women-Owned Small Business (WOSB), and All Small Mentor-Protégé Program.  LinkVisum supported the processing and analysis of business firm owners’ applications to SBA in the pre-screening process for reviewing applications for completeness, meeting the minimum submission requirements, and criteria. Using this institutional process knowledge and program-specific criteria and working directly with SBA stakeholders, LinkVisum staff developed customized program training that documents all of the steps, systems, and processes needed to evaluate, assess, and delineate completed SBA applications from those applications that need to be further addressed by business firm applicants.  We then captured and analyzed metrics for the pre-screening activities and shared the results with SBA managers.  Throughout the engagement, LinkVisum identified and implemented process improvements and improvement opportunities.

Results:

  • Evaluated and analyzed thousands of SBA application for pre-screening requirement and criteria
  • Created program-specific training guides for SBA programs
  • Reviewed and pre-screened thousands of SBA firm owner’s applications
  • Developed and presented case-level data by program area to SBA management
  • Cleared SBA program backlog of historical business firm owners’ applications
  • Developed recommendations to improve SBA pre-screening processes

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