U.S. Department of Transportation (DOT), Office of the Secretary, (OST) Office of the Assistant Secretary for Administration (OST-M)
The U.S. Department of Transportation (DOT), Office of the Secretary, Office of the Assistant Secretary for Administration (OST-M) provides critical mission support services to the DOT.
Client Organization Supported
Office of the Secretary, Office of the Assistant Secretary for Administration (OST-M)
OST-M sought a contractor to facilitate strategic planning and conduct analysis to drive focus, improve operations, and guide its components and approximately 300 staff members in defining shared goals and providing excellent customer service.
LinkVisum facilitated an iterative and highly inclusive process to develop the OST-M strategic plan with leadership, employees, and a wide range of stakeholders. Our team conducted focus groups throughout the strategic planning process to solicit feedback and gain OST-M buy-in to the initial strategic plan. Our Lean Six Sigma-certified staff developed an approach and plan to collect information from process owners and subject matter experts; develop high-level process flows; and identify findings such as bottlenecks, challenges, and areas for improvement. Using LinkVisum’s benchmarking process, our team conducted an assessment of several administrative functions in various areas, including structure, strategy, and customer service, to identify innovative practices and initiatives for improving operations and diversity and inclusion practices at OST-M.
LinkVisum implemented a New Strategic Plan. Based on our research and benchmarking process, we:
Developed and implemented OST-M’s strategic plan that defined the mission, vision, values, strategic objectives, strategies, and specific actions for three fiscal years
Streamlined acquisitions, personnel security, and communications processes
Designed and facilitated courses on business communications, project management, customer service, creating a culture of engagement, leading change, and strategic partnerships
Created an OST-M-wide customer satisfaction tool and process to measure customer satisfaction, capture and identify issues, and support continuous improvement
Additional Project Details
For the Office of the Assistant Secretary for Administration, we facilitated an iterative and highly inclusive process for strategic planning; assessed and improved communication processes between acquisitions, personnel security, and physical security functions and offices; conducted benchmarking of federal administrative functions; developed a customer satisfaction tool; supported action planning; assessed executive/SES positions for benchmarks of diversity and inclusion; and designed, developed and facilitated courses on business communications, project management, customer service, creating a culture of engagement, leading change and strategic partnerships.
LinkVisum Consulting Group is a woman-owned company that provides a full range of management consulting services to government agencies and private industry. We are an ISO 9001 certified company with an approved DCAA accounting system. Our staff possess significant skills, advanced degrees, and relevant certifications, garnering numerous exceptional ratings on Contractor Performance Assessment Reporting System (CPARS).