Community Relations Service

Client Needs

United States Department of Justice (DOJ), Community Relations Service (CRS) requires a diverse mixture of program support to fulfill its mission of being “peacemaker” for community conflicts and tensions arising from differences of race, color, national origin, and other jurisdictional areas in all 50 states, U.S. Territories, and Puerto Rico. LinkVisum provided an array of services to support DOJ CRS in the areas of Strategic Planning, Communications, Training, and Hate Crimes Department-wide initiatives. These services encompassed program management; communications creation and fulfillments; supporting the agency level planning activities through client working sessions; creating training documentation and delivering training nationally; developing a DOJ Department level website and related hate crimes and additional other training. LinkVisum leveraged technology and innovation to support this national level DOJ component.

Our Approach

LinkVisum managed each of the separate program areas in an integrated process of collaborating closely internally and as well as very closely with the DOJ client.  Furthermore, we encouraged close, frequent communication among our personnel whenever and wherever needed to fulfill our contractual commitments and assure quality. LinkVisum’s PM followed our ISO 9001:2008 tested and certified strategies and processes to minimize risks, and, therefore, changes seen by our customer are negligible. Using standardized methodologies and best business practices ensured we accomplish effective and efficient management and oversight of this project.


  • Provided Stakeholder needs assessments
  • Facilitated strategic planning sessions with client leadership and field
  • Provided strategic planning documentation and implementation support
  • Developed printed high quality marketing materials for national to client stakeholder groups
  • Actively managed and dramatically increased agency’s social media’s impact and impressions
  • Supported the development of the CRS annual report that was submitted to the U.S. Congress
  • Developed new training documents, training guides, and facilitator guides for CRS
  • Enhanced existing training documents, training guides, and facilitator guides for CRS
  • Delivered Training of Trainers (TOT) sessions to CRS stakeholder groups in various locations in the U.S.
  • Created and developed videos for CRS delivering services in the field with stakeholders
  • Supported development and maintenance of Department-level Hate Crimes website

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